FAQS

1. What types of products does Gaia Moon offer?

Gaia Moon specializes in unique zodiac gifts and home decor. Our products range from elemental candles with crystal chips to stunning tumblestone sets, all designed to bring balance and positive energy to your life.

2. What is Gaia Moon's return policy?

Gaia Moon has a 30-day return policy. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

3. How do I start a return?

To start a return, you can contact us at customerservice@gaiamoon.co.uk. Please note that returns will need to be sent to the following address:

Gaia Moon, Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP

4. What should I do if my item is damaged or defective?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right. Please note we will need photo evidence of the damage to the product upon delivery before processing a full replacement or refund.

5. Are there any items that cannot be returned?

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please get in touch with us.

6. Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

7. Is there a cooling off period for European Union customers?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

8. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 working days. Please note that it may take some time for your bank or credit card company to process and post the refund.

9. What if I haven't received my refund after 15 business days?

If more than 15 working days have passed since we've approved your return and you haven't received your refund, please contact us at Email: customerservice@gaiamoon.co.uk 

10. How can I contact Gaia Moon for further assistance?

If you have any other questions or need further assistance, you can contact us at:

Email: customerservice@gaiamoon.co.uk

Mail address: Gaia Moon, Clyde Offices, 2nd Floor, 48 West George Street, Glasgow G2 1BP, United Kingdom